Code of Conduct & Discipline Policy

In order to facilitate positive life experiences while at The Kroc Center, mutual respect between members, guests, and staff is required at all times. Failure to observe these policies will result in disciplinary action and/or termination of membership privileges. Center personnel have the right to refuse service to anyone deemed disruptive or abusive.

1. Children under the age of 12 must be accompanied by an adult while in The Kroc Center.
2. Refrain from the use of foul language, abusive actions, and inappropriate behavior.
3. Lost membership cards must be replaced. There is a $5 fee to replace a membership card.
4. No one under the age of 12 is allowed in the Fitness Area unless participating in a Kroc Center program or class. Members 12–15 may use the Fitness Center after successfully passing the Teen Fit program and be accompanied by an adult.
5. Shirt and shoes must be worn in all areas outside of pools and sun deck. No swimwear or wet clothing is allowed outside of aquatic areas. All users must wear appropriate athletic clothing that covers the chest, back, and entire torso at all times. Proper workout attire is required in the fitness area (no street shoes or jeans.) No clothing with zippers, metal studs, or rivets. Sports bras, half shirts jeans, and tiny shorts are not appropriate. Proper exercise attire is required at all times. Any clothing, including logos or messages on apparel, must be acceptable in a family setting. Kroc fitness center staff will make the final call as to what is appropriate attire.
6. Bicycles, roller blades, skateboards, scooters or pets (excluding service animals) will not be allowed inside the facility.
7. Alcohol and/or drugs are not allowed anywhere on the premises.
8. Smoking and/or use of any type of smokeless tobacco are prohibited in the facility or on facility grounds.
9. Weapons of any kind are not permitted on the premises.
10. The Kroc Center reserves the right to terminate membership in response to any immoral or illegal activity by a member.
11. SAFETY/ID VERIFICATION AND PHOTO CAPTURE- Facility users of all ages will have their photo captured. All patrons 18+ are required to show photo ID at first time of entrance.
12. Personal Music- Members and Guests must use headphones when listening to personal music. The use of portable speakers or loud volume from a cell phone is prohibited.

Safety Information

The Salvation Army is dedicated to keeping children and vulnerable adults safe from physical, emotional and sexual harm. We refer to our safety efforts as "Protecting The Mission."

Protecting The Mission guidelines ensure The Kroc Corps Community Center emphasizes safety in the following ways:

• Salvation Army personnel (officers, employees and volunteers) are trained in child abuse prevention and are mandated reporters of suspected child/vulnerable adult abuse.
• Salvation Army personnel undergo criminal background checks.
• Adults accessing the facility may be screened against public sexual offender registry.
• The Kroc Center maintains video surveillance of the facility 24 hours a day.
• Instructors are trained in appropriate interactions with Kroc members to enhance learning by creating a safe and inviting environment.
• Programs involving children are closely monitored to ensure adequate supervision and safe interactions between Kroc personnel and children.
• In order to promote a safe and secure environment, The Salvation Army Kroc Center has placed video cameras in various locations. As part of our commitment to the safety of children and vulnerable persons, The Salvation Army Kroc Center reserves the right to consult public sources to determine whether any member or guest of any member poses an unreasonable risk of harm to its patrons, staff, or visitors.
• The Kroc Center constantly adapts and enhances safety protocols to adjust to needs.

Members and guests are encouraged to report suspicious behavior. Forms for anonymous reporting, called Confidential Notices of Concern, are available at the Welcome Desk.

The Salvation Army Kroc Center reserves the right to remove from the facility and terminate the membership of any member who fails to comply with any posted rules and regulation or otherwise breaches the Code of Conduct, in which case member will not be entitled to a refund of dues.

Membership fees and dues are non-refundable. Membership cancellations or changes to automatic payment must be submitted by the 10^th of the month to be effective for the following auto payment. If membership payments lapse for more than 30 days, the appropriate registration fee will be charged to reactivate the membership account. Any debit request in process at the time we receive the notice of termination of authority will be completed. This authorization is to remain in full force and effect until the Kroc Center has received written notification from the member of its termination.

Please read this Waiver carefully as it affects your legal rights in the event of an injury, contraction of a communicable disease, infection and/or damage to property. 

Participants understand that the use of the facilities and/or services may involve risk of bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection and agree to assume any such risks. In case of illness or accident at our facility, The Salvation Army Community Center is authorized to secure emergency medical treatment at member/participant’s expense. It is up to the participant to consult physicians and other professionals to make sure that they can safely participate in activities and events offered by The Salvation Army Community Center.

Participant also understands and agrees that by registering, they are giving up their right (or the minor for whom they register) to make any claim against The Salvation Army, its agents, employees, and volunteers, including the right to sue them, for bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection of any type and/or any other loss that they might suffer while using The Salvation Army Community Center facilities and/or services, except as limited by law.

For the safety of all members, guests, and staff, the Phoenix Kroc Center reserves the right to inspect any bags brought into the facility when a safety concern is suspected. Entering the facility means you agree to this policy. Refusal to comply may result in denial of entry or removal from the building.

Thank you for helping us keep the Kroc Center a safe and welcoming place for everyone.

Up to 4 adults living in a household and dependents who are eligible up to the age of 17. An individual with a disability or an elderly parent who is financially dependent on and is living in the same household with the primary member will remain eligible for the Family membership. Verification of family status and residency may be required. For example: tax return, utility bill, health insurance, etc.

A college student enrolled in 12 or more credits. Academic proof including class schedule and student ID will be required annually.

Annual payments may be paid in full by cash, check, major credit/debit card. Fees are equivalent to 12 monthly payments. The annual fee is due at time of enrollment.

Individuals, families, and seniors who cannot afford a Kroc Center membership or fees for youth camps and/or group classes can apply for a discount. Eligibility for this program is based on income level. Scholarship applications are available online or at the Welcome Desk.

Public drop-in access is intended for inclusive recreational use. Any external personal or group use/training/coaching should contact the rental department of specific group requests.

Anyone purchasing a day pass will be required to show a state-issued photo ID (ages 18+). The Kroc Center may use this information to consult public sources to help determine whether a guest may pose unreasonable harm to our patrons, staff or visitors. Your safety is important to us. By showing your photo ID at the front desk, you help The Kroc Center to provide a quality, state-of-the-art, facility where individuals and families can work, play and grow together in a safe and nurturing environment. Thank you for your cooperation with this policy.

Students may not participate in class unless payment has already been received in full. No classes will be held on holidays. Classes are subject to cancellation or change due to low enrollment. No refunds are given unless a session is cancelled by the Kroc Center. Cancellation credits will be issued via a Kroc Center Gift Card and distributed directly to the participant. Cancellation at least one week prior to the start of a session: full credit on a Kroc Center Gift Card toward Kroc Center programs minus a $10 cancellation fee.

No prorated credits will be issued for partial attendance or missed days due to illness, behavioral issues, or any other reason. Credits are: applicable towards any Kroc Center program, not redeemable for cash, will not be put on any credit card account, and do not expire.

• Cancellation at least one week prior to the start date of the camp session: Full Credit on a Kroc Center Gift Card toward Kroc Center programs minus the $25 non-refundable deposit fee.
• Cancellation less than one week prior to the start of the camp session: No credit will be issued.

Gift Cards are available for purchase at the front desk and can be used by recipient to pay for memberships, class and program fees, facility rentals, merchandise, and cafe items. Gift cards cannot be used for class materials, theater & performance tickets, vendor events or non-Kroc sponsored events.

Fitness Center Policies

• Teens ages 12 to 15 can use the Fitness Center when accompanied by an adult 18 years or older and upon completion of the Teen Fit Orientation.
• Children under the age of 12 may accompany an adult 18 years or older on the track. The child must stay within arm’s reach and maintain control of the child. Children are not allowed to use any equipment.
• Profanity and derogatory language is not permitted within the facility. Refrain from yelling and making unnecessarily loud noises.
• Proper exercise attire is required at all times.  Kroc staff will make the final determination as to what is appropriate attire.
• Please wipe down equipment after use.
• Please observe a 30 minute limit during peak times or when guests are waiting.
• Please do not allow weights to slam together or drop.
• Standing or being stationary on the indoor track is not permitted. You must be moving on the track at all times.
• Only Kroc staff is permitted to conduct training or instructions at this facility.
• Please return all weight plates and dumbbells after use.
• All concerns, equipment malfunctions and maintenance needs should be reported to Kroc Fitness Center Staff.

Child Watch Policies

The Kroc Center provides a safe environment for your child while you participate in any activity in the facility. In order to keep our guests safe, we ask that you follow these rules when utilizing Child Watch.

Kroc Center employees will supervise the children in the Child Watch center. If no children are present, the center may close up to 15 minutes early. Rates and hours are subject to change. It is our expectation and desire to facilitate a safe and enjoyable experience for parents and children, and thus we require:

• Prior to first use, the Child Watch packet must be completed and signed.
• All space is on a first come, first serve basis (based on child to staff ratio availability).
• Parent or guardian must stay on-site after dropping off children.
• Children must stay in the Child Watch Room until released to the parent/guardian.
• If your child is not adjusting to the Child Watch and is crying (to the point of being hysterical) for 10-minutes after you leave, we will call you by cell phone or over the intercom to come and pick-up your child. Please listen for your name/phone.
• If your child is not fully potty trained, please ensure they are wearing a pull-up or diaper. If your child is potty trained, but still learning the finer details of going potty (wiping completely, etc.) staff is able to assist your child as needed. See Diapering/Bathroom Assistance in the Child Watch packet below for details.
• Children’s items must be labeled with their first and last name; we cannot be responsible for items left behind.
• No food or gum is allowed inside of Child Watch, in order to safeguard children with food allergies.
• Children who harm others (including, but not limited to biting, scratching, hitting) may be asked to leave for the day. Children involved in more than three incidents may be suspended or not be allowed to use the center; the length of time will be determined by the Kroc Center Management team. If child is prone to aggressive behavior, please notify staff. Each consistent discipline problem will be addressed on an individual basis.
• Children who appear sick will need to be removed from the facility immediately (this includes sore throat, fever, diarrhea, excessive coughing, excessive runny nose, rashes, pink/glassy eyes, vomiting, etc.). The child must come in with a note from his/her doctor authorizing usage if condition is non-contagious (allergies, etc.) This policy will be strictly enforced for the protection of the child, other children, and our staff. Please keep your child home until the fever is completely gone. A 24-hour period is recommended.
• Any visit over 90 minutes, or that extend past our Child Watch Center hours may be charged an additional fee ($1 per minute). Continued violation of this policy may result in termination of Child Watch program use.

Q: Is my child old enough to be in the center alone?

A: Members must be 12 years or older in order to be in the Center by themselves. Any children below this age must be accompanied by an adult.

Q: How old do you have to be to use the Fitness Center?

A: You must be 16 years or older to use the Fitness Center. We do offer a Teen Fit course for teens 12-15 years old. Once completed, the participant is issued a Teen Fit lanyard that they must wear and be accompanied by an adult while using the Fitness Center.

Q: How often can I bring guests with me?

A: As a member, you are granted one free guest per month. We will issue you a ‘Be My Guest’ pass to present when you bring your guest each month. If you did not receive a ‘Be My Guest’ card at the time of sign up, you can always pick one up from the Welcome Desk.

Q: When does the autopay draft happen?

A: The draft happens on the 1st day of every month. Membership changes and/or cancellation can be completed online at phoenix.kroccommunity.org. Otherwise, they must be made in-person before the 20th of the month in order to be updated/saved before the autopay draft. 

Q: Where is eating allowed in the Center?

A: Food is allowed in our café area, our outdoor areas, and the lobby areas where there are tables and chairs. Food is not allowed in the Game Room, Aquatics Center, Basketball Courts, or the Fitness Center.

Q: What do I need for drop-in fitness classes?

A: To attend the drop-in fitness classes you will need to either reserve a ticket online or stop by the front desk to pick one up.

Q: How does Refer a Friend work?

A: When you refer someone to the Kroc and they sign up for a membership, you get a month free. Be sure a Refer a Card (available at the Welcome Desk) is filled out and turned in at the time of registration.